• Accident Management
• Breakdown and Recovery
• Demonstration vehicles

• Downtime Management

• Driverline
• Driving Licence Validation Service
• Driver Training
• Foreign Travel
• Fuel Management
• Maintenance Management
• Minilease
• Outsourcing
• Fleet Risk Management Solution
• Short Term Hire
• 4th EU Motor Insurance Directive

Downtime Management

We understand the problems caused when a vehicle breaks down, or is off the road for servicing, maintenance or repairs, so we operate an on-line Downtime Management solution to help you and your business.

By channelling all calls for Servicing, Maintenance or Repairs through a single telephone number, we are able to monitor and manage each ‘job’.    Full details are recorded at the time of booking and the progress of repairs is monitored stage by stage via the on-line system.  We keep our customers and drivers fully informed at each stage, proactively contact service suppliers and check that the vehicles have been returned and that the drivers are satisfied with the work.

Through a system of automated workflows, the service outlets are contacted as soon as set trigger times are reached. Should any delay be foreseen, cases are escalated for further action.

Drivers may opt for updates via e-mail, SMS text message or telephone to keep them fully informed.

The Masterlease Downtime Management service brings a range of benefits:

·        Reduced vehicle off road time

·        Reduced costs

·        Provides a wealth of management information

·        Time saving for Fleet Managers as driver queries are reduced

·        Increases driver convenience